The Apology That Isnât One
Some apologies are just excuses wearing a tuxedo. A real apology is supposed to do one thing: Repair trust. But a lot of apologies donât repair anythingâbecause theyâre not apologies. Theyâre escape hatches. Theyâre carefully worded ways to say: âI want this to be over⊠without taking responsibility.â Thatâs the apology that isnât one. The … Read more